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returns and refunds

Returns will be determined by what Emirate you are receiving the package in. Abu Dhabi, Dubai, Sharjah, Ajman and Al Ain has next day collection (excluding Fridays), Umm Al Quwain and Ras Al Khaimah parcels can be collected on Mondays, Thursdays and Saturdays. Fujairah parcels can be collected on Sundays, Tuesdays and Wednesdays. All returns must be scheduled and received within the 7 day period of receiving the parcel.
Returns are free on all orders. One collection attempt will be made, if unsuccessful the customer will be responsible for paying for the second collection attempt.
To be eligible for a refund the product must be returned to us, unused and with all original seals, tags and packaging intact. If product meets these criteria and in good condition and along with the original invoice within 15 days of purchase.
We will not accept any returns for products if the original packaging or product has been opened or tampered with.
For sale and discount products they cannot be exchanged or returned.
Original shipping and handling costs are non-refundable unless the product(s) are defective or damaged.